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Be a Member: Free Shipping For Orders Over $488 (June Only)

Terms and Conditions

訂購指引 

Order Guildline


1)所有訂單需於最少四天前於網頁下單(23:59 截單)。
4 days notice is required for all orders. (Cut-off time: 23:59).


2)如少於四天訂購蛋糕,會視作急單處理。請Whatsapp +852 98824388查詢,而每張急單需另收取行政費$80
Please WhatsApp us at (+852 98824388), with orders less than 4 days notice. They are considered as urgent orders which will be charged for $80 administration fee.


3)下單完成後,你將會收到確認電郵。如沒有收到電郵,請盡快與我們聯絡。
You will receive a confirmation email once you place an order.
If you have not received any email from us, please contact us as soon as possible.


4)訂單一經確認後,不設更改及退款。

We have a no refund and return policy. Once an order is placed, you cannot cancel or make a refund.


客人自取蛋糕指引

Self Pick Up Guildline 


1
)自取客人請先檢查蛋糕狀態後,再取走,並需要承擔自行運送途中的任何損失或意外。蛋糕運送途中,應保持水平狀態,不而過大搖晃及碰撞蛋糕。駕車人士亦需留意蛋糕應盡量放置於車內相對水平及陰涼的位置。
Cake must be hold steadily and horizontally during the transportation. We recommend that the cake box should be flat and secure at all times and avoid placing it in direct sunlight. We will not take responsibility for any damage incurred during your own transportation. 


2)交收請準時,我們會於關門前嘗試聯絡尚未領取蛋糕之客人,若客人未能於相約時間前到店領取蛋糕,恕一般情況下亦未能安排補發及退款。

Please be on time, no cake collections can be arranged outside business hour. 


3) 為確保蛋糕質素及工場運作暢順,所有訂單必須於客人自行揀選的日子之辦公時間內領取蛋糕。我們將不會為客人保存蛋糕,並保留處理過時未取之蛋糕訂單的最終決定權,亦不會再任何形式的退款。

In order to ensure the food quality and operation efficiency, all orders have to be collected within our business hour on the date of collection that customers have selected. We will not provide any cake keeping service and A LITTLEMOMENT PASTRY reserves all rights handling the cakes that have not been collected with no further refund or compensation in any form. 


送貨服務指引

Delivery Order Guildline


1客人需要自行到車旁邊取貨,抱歉造成一定程度的不便,還望見諒。

Customer may have to collect the cake beside the van. We are truly sorry for any inconvenience caused.


2)送貨行程需預早安排,若需要更改地址或送貨資料等,請於至少24 小時前,於辦公時間內 (11:00-20:00) 以電話 (+852 98824388) 致電我們通知。

If there's any update regarding the delivery, please contact us via phone call(+852 98824388during business hour at least 24 hours in advance. 


3)蛋糕會於客人落單時所選的送貨時段內送達,恕不接受指定時間送貨等特別要求。同時請確保收件人電話可以接通,以作聯絡。若因未能聯絡收件人送出蛋糕,我們會優先考慮蛋糕質素的前提下把蛋糕送回工作室,客人並需要承擔蛋糕返回工作室之運費,其後客人需自行於我們辦公時間內自取蛋糕,或自行安排第三方運輸公司運送蛋糕。

Please make sure the recipient’s phone is active and reachable with dialling by our delivery team. Cakes would have to return to A LITTLEMOMENT PASTRY (Tuen Mun Studio) for all unreachable delivery to ensure the cake’s quality, delivery fee may paid by customer. Customer may have to pick up the cake or rearrange the third-party delivery to come over A LITTLEMOMENT PASTRY (Tuen Mun Studio) by themselves on the same day within our business hour. Delivery fee would not be refunded for all unreachable orders.



惡劣天氣安排

Bad Weather Arragnment 


1)如交收當天懸掛黑色暴雨八號風球信號,當日的自取或送貨會暫停至信號降級或除下,我們將盡快聯絡當日訂單之客人,並盡力安排交收。

If a T8 or above weather warning or Black Rain is hoisted during our pastry‘s working hours, our delivery services will be delayed. We will try to be in touch with our customers to work out feasible arrangements. In any case, no cancellation or refunds will be provided.


2)遇上惡劣天氣情況下,歡迎客人可主動聯絡我們,作出提早/延遲交收安排,我司將盡力配合。

Customers will usually need to decide if they would like to proceed with the order with possible earlier collection or postpone their order.


5) 暴風雨天氣影響下,送貨服務一般會因大量未知因素而受一定程度的影響,希望客人體諒。我們的運輸團隊會於實際可行及安全情況下,盡量安排,以滿足客人需求。

We hope you understand that under the bad weather condition, our delivery service is highly possible to be affected due to the unforeseeable circumstances. Our team will try the best to fulfil all customers' demand under a feasible & safe condition.


6) 如有任何更改及查詢,請於辦公時間內致電我們 (+852 9882-4388) 查詢。我們亦會盡力聯絡當日訂單之客人,請大家耐心等候。 

Should you have any question or update, please don't hesitate to contact us at +852 9882-4388 during business hour. We promise to try our very best to arrange & fulfil your needs.




*本網站保留權利修改本條款及條件。

*如有任何爭議,本網站保留最終的決定權。

更新: 202341 (更新內容)


*A LITTLEMOMENT PASTRY reserves all rights to modify, suspend or terminate the above terms and conditions without prior notice. In the case of dispute, the decision of A LITTLEMOMENT PASTRY shall be final.